Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For board games the product will need to be in its original sealed packaging. You will also need to provide proof of purchase. 

To start a return, you can contact us at support@direwolfdigital.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@direwolfdigital.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 30 (thirty) days from receipt of a new board game to check for and report missing or damaged components. You will also need to provide proof of purchase. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please ship your goods back to Dire Wolf Digital at:

Dire Wolf Digital
ATTN: RETURNS
1120 Lincoln Ave
Suite 1400
Denver, CO 80203

Please include a note indicating whether you are requesting a refund or an exchange, and if an exchange, what the product will be exchanged for.

Allow 2-4 weeks for return shipment and processing.